Personalised AI for the consulting room: how Pamela adapts to you

You don't adapt to the software. The software adapts to you.

You didn't train to become a typist. Yet most software in the consulting room works the other way around: you bend to the system. Fixed fields, a fixed order, a fixed way of documenting. Everyone in the same mould, whether it fits or not.

Pamela flips that. Not a mould you squeeze into, but documentation that moves with how you work. Here's what that looks like in practice.

In short:

• No template needed to get a structured note

• Build your own templates three ways

• Control format, length and content per section

• One standard for the clinic, your own library on top

• Notes that read like you wrote them

What happens if you don't pick a template?

You still get a clean, structured note. You never start from a blank page.

With no template selected, Pamela turns the consult into a structured note on its own. A free-flowing conversation comes out as a tidy SOAP note, with nothing to set up in advance.

You add a template the moment you want every note to follow your format. Not because you have to, but because it saves you time.

How do you build a template in Pamela?

Everything happens in the Template Builder, and there are three ways to start:

• Start blank. Build it section by section. Add the parts you want, name them, and set how each one should read.

• Adapt an existing one. Take a specialty template or a colleague's, and reshape it until it fits how you work.

• Make it with AI. Paste a note you already write, and Pamela builds a matching template from it.

Under the hood, every template is built on LOINC, so your sections map to recognised clinical standards. You won't notice it directly, except that things simply line up.

How much control do you actually get?

This is where the real difference sits. Personalisation doesn't stop at which headings you have. It goes down into every section.

For each section you decide:

• Format — written prose, bullet points, or a mix

• Length — short, standard, or detailed

• Content — one line of context to steer what gets written

Want your examination findings as a short list, your plan in flowing text, and your history somewhere in between? That's fine. And one line of context per section is enough to steer it, for example: prioritise abnormal findings and note what was within normal limits. Pamela holds to it, every time.

Can the whole clinic share templates?

Yes. Templates work on two levels, so consistency and personal preference don't get in each other's way.

• Organisation presets. Your clinic or organisation sets shared templates everyone documents against. Notes stay consistent, and you update once for the whole team.

• Your personal library. Every clinician keeps their own templates on top. Build your own, favourite the ones you reach for daily, and share one with colleagues in a click.

So the organisation sets the standard, and you keep the room to make it your own.

Will the notes actually sound like me?

That's the point. The notes carry your structure, your tone per section, and the context you set.

Pamela isn't a tool that types stray sentences for you while you sit by. You write alongside it during the consult and steer the note while the conversation runs. The structure in your template, the tone you chose per section, the context you gave: all of it shapes how the note comes out.

The result reads like your note, not a default output. That means substantially less post-editing — not down to zero, that would be overclaiming, but noticeably fewer rounds of turning it back into your note. The sharper you set your templates and context, the closer it lands to how you work from the start.

Less setup, more care

Personalisation in Pamela isn't a luxury layer you switch on afterwards. It's the foundation. Your software should adapt to you, not the other way around.

• Your documentation follows your format

• Your sections read the way you want

• Your clinic keeps one standard, you keep your own library

All of it adds up to the same thing: less time spent documenting, more attention on what matters.

Type less. Click less. Care better.

FAQ

Do I need to set up a template before I can use Pamela? No. Pamela structures the consult into a clean note even with no template selected. You add a template when you want every note to follow your own format.

Can I change how each section reads? Yes. For every section you set the format (written, bullets, or mixed), the length (short, standard, or detailed), and a line of context to steer the content.

Can my clinic standardise documentation across the team? Yes. Organisations set shared presets everyone documents against, and each clinician keeps a personal library on top.

Will the notes match my own writing style? They follow the structure, tone, and context you define, so they read like your note rather than a generic output. Expect substantially less post-editing, not none.