Learn Pamela at your own pace: introducing the Pamela Academy

Learn Pamela at your own pace

Introducing the Pamela Academy.

You don't learn a new tool in a one-hour training. You get familiar with it in your own rhythm, one consult at a time.

That's why we built the Pamela Academy: short videos that show how to use AI Notepad, AskPam and Agents in your daily work, and how Pamela fits your clinic. Open it whenever it suits you, and come back as often as you like.

In short:

• Short videos on AI Notepad, AskPam, Agents and the platform

• Paths for clinicians, super users and IT teams, on your EPD or standalone

• Watch whenever it suits you, as often as you like

• Open to everyone at pamelahealth.com/academy

What's in the Academy?

The things you actually do in a working day, and how Pamela fits into your clinic. Find what you need by product, by setup or by role.

By product

• AI Notepad: start a consult, let Pamela listen, and review your Note before it goes into your records.

• AskPam: ask a quick question about a patient file and get an answer in seconds, without clicking through tabs.

• Agents: AI that completes tasks for your team, using what is already in Pamela or your EPD. Voice Agents, live today, answer incoming calls and leave a clear summary on your desk.

By setup

• On your EPD: Pamela as the AI layer on the EPD you already use. How your Notes land in the EPD, and what changes for your team (and what doesn't).

• As your complete system: Pamela as the system your practice runs on, with client files, agenda and Notes in one place. How to set it up and run your day from it.

By role

• Clinicians: the daily work. Consults, Notes, questions and follow-up.

• Super users: setting up templates and shortcuts, and helping colleagues get started.

• IT teams: how Pamela connects to your systems, how accounts are managed, and where to find our security documentation.

Each video covers one task. Watch the one you need, skip the rest.

Why videos, and why now?

Because adoption doesn't happen in the training room.

Most clinicians see a new tool once during onboarding and then meet it again on a busy Monday morning. That's when the questions come. How did that shortcut work again? Where do I review my Note? The Academy answers those questions at the moment you have them.

It also helps the people around you. A new colleague can get up to speed before their first consult. A practice manager can share one link instead of planning another session.

Do I still get onboarding?

Yes. The Academy doesn't replace your onboarding or support. It sits next to it.

Your onboarding gets you live. The Academy helps you get more out of Pamela after that, at your own pace.

Where do I start?

Go to pamelahealth.com/academy and pick the product you use most. Using AI Notepad? Start with your first Note. Curious about AskPam? Start with a single question about a file you know well.

Type less. Click less. Learn as you go.

• Short videos, one task each

• For clinicians, super users and IT teams

• On your EPD or as your complete system

Type less. Click less. Care better.

FAQ

What is the Pamela Academy? A library of short videos that show how to use AI Notepad, AskPam and Agents, and how to work with Pamela on your existing EPD or as your complete system.

Who is it for? Everyone who works with Pamela: clinicians, super users, IT teams and practice managers. Also for clinics that want to see how Pamela works before they start.

Do I need an account to watch? No. The Academy is on our website at pamelahealth.com/academy.

Does the Academy replace onboarding? No. Onboarding gets you live. The Academy helps you get more out of Pamela afterwards.

I have a question the videos don't answer. What now? Reach out to our support team. We use those questions to decide what to film next.