Something not working?
The messages you can run into in Pamela, and what to do about them.
Signing in and your account
Recording and audio
Clients, members and billing
Still stuck?
Ask the super user of your organisation first. They can change permissions, resend invitations and tell you what has been agreed for your practice.
If it keeps failing, get in touch. Tell us which screen you had open and exactly which message you saw.
Something not working?
The messages you can run into in Pamela, and what to do about them.
Signing in and your account
| What you see | What you do |
|---|---|
| Sign-in failed | Check your email address and try again. If it keeps failing, use Continue with Google or Continue with Microsoft. |
| The account for your address was created with Google or Microsoft | Your account belongs to a provider. Sign in through that button, not with a code. |
| No code received | Check your spam. Then click Resend code. |
| Verify code stays grey | You have not entered a code yet. The button only becomes active once the field is filled. |
| Invitation token is required | You did not enter a token when joining an organisation. |
| Joining organisation failed | Check that your token is still valid. Invitation links expire after seven days. |
Recording and audio
| What you see | What you do |
|---|---|
| Next stays grey on the permission screen | The microphone is still off. Click Enable microphone and allow it in your computer's window. |
| Grant microphone access first | Pamela is not allowed to use your microphone. Turn that on in your computer's privacy settings. |
| Audio system not ready | Click Refresh audio system. If recording still fails, restart Pamela. |
| Saving language settings failed | Try again. If it keeps failing, close Pamela and start it again. |
Clients, members and billing
| What you see | What you do |
|---|---|
| No profession yet, consultations not billable | Fill in this member's profession under Edit member, otherwise nothing can be billed. |
| Without a date of birth, Pamela cannot recognise this patient on the phone | Fill in the date of birth in the client details. |
| This questionnaire has no questions yet | The list was created but not filled. Add questions under Templates, Questionnaires category. |
Still stuck?
Ask the super user of your organisation first. They can change permissions, resend invitations and tell you what has been agreed for your practice.
If it keeps failing, get in touch. Tell us which screen you had open and exactly which message you saw.
Your consults, fully captured. Zero effort.
AI-powered medical notes, summaries, and insights. Pamela works silently in the background, so you can focus on your patients, not paperwork.
Your consults, fully captured. Zero effort.
AI-powered medical notes, summaries, and insights. Pamela works silently in the background, so you can focus on your patients, not paperwork.
Your consults, fully captured. Zero effort.
AI-powered medical notes, summaries, and insights. Pamela works silently in the background, so you can focus on your patients, not paperwork.